It's easy! I have a question I know my car isnt a f-150 but I have 2010 sync system in 2006 explorer fully functional. Your phone needs to remain within the vehicle for this to occur. I get the feeling this new APIM doesn't recognize the As Built data from the RCM (as the APIM DTCs suggest), so I was hoping someone would know what the data should be set to in the RCM so that Sync 3 would recognize it. Sdhayes1, August 4, 2016 in Audio, Backup, Navigation & SYNC. by ember1205 Mon Jul 06, 2015 5:31 pm, Post Do not ask for help in PM. When the feature is ON, 911 Assist uses your paired and connected mobile phone to assist occupants to contact emergency services by dialing 911 if your airbag deploys or, on certain vehicles, if the emergency fuel pump shut-off is activated. The Ford Edge Forumis not affiliated with, sponsored, endorsed, licensed or approved by Ford Motor Company. Performance Upgrades - Maintenance - Modifications - Problem Solving. Post by bill32399 Wed Feb 17, 2016 9:14 pm, Post I'd like to help! They said it will cost $110 just to diagnose the problem since I am out of warranty. There are two codes stored in the APIM: U0151:00-0B, and U452:00-0B, both related to communication with the Restraints Control Module. These systems may become damaged in a crash. Contact Us - by Steveturbo Wed Feb 17, 2016 6:12 pm, Post Serious question. I put the old MyFord Touch back in, and everything works properly, including 911 Assist, with no codes stored in the MyFord Touch APIM. Are you positive your phone is connecting? My wife's 2013 Flex Limited AWD has started throwing errors about the 911 Assist being disabled, the car turning off Traction Control, the audio dies out then comes back when it wants, and then the car is nice enough to tell her that it was in an accident, it needs to go to the dealer, and there's a specific button press sequence that she'll need to do in order to get it to start. Vehicle: Ford f-150 2.7L Supercab 2016. i am the same as you just a forscan user still learning . I had the same experience. You need to be a member in order to leave a comment. ". close menu. Top. By I have been having this problem since i did my Sync 3 conversion. by bill32399 Fri Jul 10, 2015 7:48 am, Post Some features may be locked out while the vehicle is in gear. by ember1205 Fri Jul 10, 2015 7:55 am, Post This is an upgrade from Sync 2/MyFord Touch to Sync 3.4. Mel Hambelton Ford Delivery Team tutorial video. While in there I cleared all DTC's and changed the backup camera from European format to North America. Members can start their own topics & subscribe to topics Feb 8, 2017 I have a 911 Assist Fault message and the entertainment unavailable is showing. Use the steps below to enable 911 Assist,a SYNC feature that can call for help if you are involved in an accident. 911 Assist; AppLink/Apple CarPlay and Android Auto; Premium Options & Packages. While driving it the audio popped on for about a min then went back to entertainment unavailable Ford Mechanic: Shawn Few try this MASTER RESET by adamjeeps Fri Jul 03, 2015 8:18 pm, Post Now whenever I turn on the truck, I get a message through the stereo system. by Ecmbuster Sun Jun 20, 2021 12:55 pm, Post Ford personnel and/or dealership personnel cannot modify or remove reviews. still have not been able to figure out a solution. The following errors occurred with your submission, Ford F150 Forum - Community of Ford Truck Fans. The audio stopped working due to a 911 assist fault. Received 17 Likes on 16 Posts. There are no codes in the MyFord Touch APIM. My 2011 ford edge limited is saying my 911 assist is not operational. . The RCM is on the list, as well, but no codes present. by ember1205 Sat Jul 04, 2015 8:56 am, Post I know I can try a master reset as well. I recently switched to a Droid phone and I now wish I was still using my Windows phone. by Ecmbuster Sun Jun 20, 2021 2:08 pm, Post by The Mini Raptor Wed Nov 28, 2018 12:38 pm, Post If you shop at Amazon.com (for anything), use this link to support FordFlex.net! Before SYNC can make a 911 call: There are two resources to help you identifyyour vehicle's SYNC generation: The vehicle's electrical system (including the battery), the wireless service provider's signal, and a connected mobile phone must all be available and operating for 911 Assist to function properly. Functionality was great with SYNC. by matveyr Sat Sep 15, 2018 8:58 pm, Post She also said last week the audio went out one time and came back when the car was restarted. Now whenever I turn on the truck, I get a message through the stereo system that "911 Assist is not operation" and contact your dealer for service. Press the PHONE hard button. Diagnostics and Maintenance using FORScan, 2011 Edge upgrade from MyFord Touch to Sync 3.4, 911 Assist not working, Re: 2011 Edge upgrade from MyFord Touch to Sync 3.4, 911 Assist not working, https://owner.ford.com/support/how-tos/ -sync.html. Aftermarket Products, Reviews & Installation, Suggestions, Comments & Questions about the Forum, http://boards.synccommunity.com/n/pfyncmb&tid=1451, Do Not Sell or Share My Personal Information. Does anyone know if the RCM As Built data needs to be changed, in order for 911 Assist to work with the Sync 3.4 system, and what those changes need to be? The message pops up every time i turn my truck on. Press OK . Contact Us - Manage Preferences - I have been having this problem since i did my Sync 3 conversion. At the same time, I lose all stereo and phone communications through the system (it's grayed out). I will have her do a hard reboot of her phone. We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. There has been no air bag event. by Steveturbo Thu Feb 18, 2016 8:30 am, You need to be a member in order to post a reply, Not a member? 911 assist not operational contact dealer I have a 2015 f150 with an audio and text message on the sync screen after starting the truck that informs me that the 911 assist is not working and I need to contact my dealer. Post I get the impression that something in the RCM As Built data needs to change. While in there I cleared all DTC's and changed the backup camera from European format to North America. I saw somewhere that I had to bring this up with my dealer in order to get the extension applied to my vehicle? My wife got this message this morning on my 2013 Escape, was wondering anyone get this before on their Flex, and if so what was the fix? Aftermarket Products, Reviews & Installation, Suggestions, Comments & Questions about the Forum, Do Not Sell or Share My Personal Information. Press OK . Or, is that simply not true? While in there I cleared all DTC's and changed the backup camera from European format to North America. Software scanner for Ford, Mazda, Lincoln, Mercury vehicles, Post by Tinchnick Wed Feb 17, 2016 6:06 pm, Post Press OK. To enable 911 Assist, press the Arrows to highlight On. by Andyfocus Wed Nov 28, 2018 8:52 pm, Post The following errors occurred with your submission, Ford F150 Forum - Community of Ford Truck Fans. You must initially enable the 911 Assist feature. it stays off until the next time i turn the truck on. Please register or login to enable Dark Mode. register to join our community I also would dearly like the fix. Top. SUVS & CROSSOVERS. Manage Preferences - I had an issue with sync once in f150 where Bluetooth wouldn't connect even when phone said it was. Tuxedo black FLEX vista roof 18"Ford wheels. 2022 2022 EcoSport. Ask a mechanic for answers ASAP Ask an Expert Car Questions Ford Repair The audio stopped working due to a 911 assist fault. My wife's 2013 Flex Limited AWD has started throwing errors about the 911 Assist being disabled, the car turning off Traction Control, the audio dies out then comes back when it wants, and then the car is nice enough to tell her that it was in an accident, it needs to go to the dealer, and there's a specific button press sequence that she'll need by reyyer Sun Jun 20, 2021 12:23 pm, Post So may be phone related and not MFT related? Members can start their own topics & subscribe to topics Advertising - I recently enabled my trailer brake control module using the OBDLink MX and forscan. by rschildwachter Mon May 14, 2018 5:30 pm, Post Has anyone experienced this same issue and figured out the fix? by reyyer Sun Jun 20, 2021 12:50 pm, Post Steveturbo Posts: 8658 Joined: Sun Jun 30, 2013 2:44 pm Location: NJ Vehicle: 2013 Limited EB. by reyyer Sun Jun 20, 2021 11:59 am, Post 911 Assist doesn't work with the new 3.4, but does with MyFord Touch. Cookie Policy - 2013 Limited EB. by Ghano38 Sun Jun 20, 2021 2:21 pm, Powered by phpBB Forum Software phpBB Limited, Any issues related to FORScan application. Pulled the fuse for it and it connected again. So you want Ford to fix your issue via email? All site content Copyright 2007-var year=new Date(); year=year.getYear(); if (year<1900) year+=1900; document.write(year); FordFlex.net FordFlex.net is in no way affiliated with Ford Motor Company. Terms of Service - Sync will determine if your airbags have deployed and will dial 911 if you have programmed Sync to do so. Advertising - by ember1205 Fri Jul 03, 2015 6:49 pm, Post Re: 911 Assist Fault . General discussion on 2009 - 2014 Ford F150 truck. Post images of the scan with all the faults and strategies. register to join our community Use voice-operated systems when possible; dont use handheld devices while driving. My 2011 ford edge limited is saying my 911 assist is not operational. Please register or login to enable Dark Mode. threatening to harm employees or others), Lack of adequate text (e.g., symbols, emojis and random letters), Reviews on the product and not the customers Sales or Service experience. Cookie Policy - VEHICLES. Hybrid Available. Then cost additional money to fix it. I updated the software to the newest version and the 911 assist Ford Have Ford questions? MC-10127406-9999.pdf Affected Component: AIR BAGS Summary Some 2017-2018 Fusion/MKZ vehicles built on or before 27-Oct-2017 may exhibit an illuminated airbag lamp and/or SYNC 911 assist not. by ember1205 Thu Jul 09, 2015 7:32 pm, Post Anyone have any suggestions for a fix that will save me a little money? Has anyone experienced this same issue and figured out the fix? Press the Arrows until 911 Assist appears on the screen. I just upgraded MyFord Touch to Sync 3.4 in my 2011 Ford Edge. by adamjeeps Sat Jul 04, 2015 6:39 am, Post Select the Settings tab on the touchscreen Press Advanced. Then cost additional money to fix it. Re: 911 Assist not operational. Build & Price. Thank you. 911 Assist Fault + No Stereo - Troubleshooting Hi, I'm intermittently receiving a failure "911 Assist Fault - 911 Assist is currently not operation, contract dealer for service" message. Your connected phone must have the ability to make and maintain an outgoing call at the time of the incident. Not all features are compatible with all phones. Your connected phone must have adequate network coverage, battery power and, signal strength. not sure about the parts, but I would like to see how you did this. Sounds like time for a master reset and I need to upgrade to the latest vers of MFT snyc from the end of last year for both cars anyway. I have a 2014 Escape and it is at 56000 miles so the warranty is out I'm sure. Its free and only takes a minute, Return to Audio, Navigation System & Related, Powered by phpBB Forum Software phpBB Limited. This site and the content appearing on this site is independent of Ford Motor Company. I have been unable to solve it. I understand there is some control safety module that communicates with 911 assist. by Ecmbuster Sun Jun 20, 2021 6:38 am, Post Currently have 48k miles on the truck. Top. by ember1205 Mon Jul 06, 2015 7:37 pm, Post No. **The Bluetooth word mark is a trademark of the Bluetooth SIG, Inc. What do I do if I am having issues with my vehicle? Maybe you'll get lucky and the APIM is the problem. 2010 Flex Limited AWD Ecoboost Tuxedo Black monotone w/ Charcoal Black Interior - Vista Roof, 2nd row buckets, 2nd row refer/freezer, Active Park Assist, 911 Assist Errors, Loss of Audio, Disabling Traction Control, Re: 911 Assist Errors, Loss of Audio, Disabling Traction Con, http://www.fordflex.net/forums/viewtopi 20&t=13211. 911 Assist not operational . . Software scanner for Ford, Mazda, Lincoln, Mercury vehicles, Post Please visit your dealer for service" pops up on the screen every time i crank it and it says the message out loud. Select the desired setting, "on" or "off". We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. Post by The Mini Raptor Wed Nov 28, 2018 12:38 pm. If you shop at Amazon.com (for anything), use this link to support FordFlex.net! 911 Assist is turnedoff by default. Now there's a company that has been in the news lately. Press the Menu button. Sync will determine if your airbags have deployed and will dial 911 if you have programmed Sync to do so. I posted on the Escape forum this morning with no reply so far. We use cookies to give you the best possible experience on our website. Privacy Statement - I don't have the my touch system it's the cheaper one with the buttons on the dash. Your phone needs to remain within the vehicle for this to occur. By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them. I will take it in to the dealer when they get the rain sensor part in that they need to fix. Tjm623 Group: Edge Member Topic Count: 8 Post Count: 359 Joined: 08/04/2016 Terms of Service - What is part number for this unit if anyone knows or what is it exactly called? i have to tap close. See if it's turned on. This is related to RCM old software or even hardware non compatibility issues,it could comes from HS can bus communication issue,but as many Focus mk3 owners(2011-12) have reported when upgrading from Sync1 to Sync3 have to update the RCM or even replace it. MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as: No Profanity or inappropriate defamatory remarks, No Personal Identifying information (e.g., customer phone number or email), No Competitor references (e.g., another brand or dealership), Dangerous behavior (e.g. I never had any issues with my Windows phones either. Privacy Statement - I just upgraded MyFord Touch to Sync 3.4 in my 2011 Ford Edge. Not as built and selected rear view camera incorrect value or not configured and it resolved my issue, Diagnostics and Maintenance using FORScan. Do Not Sell or Share My Personal Information -, By logging into your account, you agree to our. The APIM now stores 2 codes related to communication failure with the RCM, and invalid data from the RCM. Can anyone suggest what I need to do to have this matter fixed? Each time you turn on your vehicle, this feature will remind you that 911 Assist is Off with the message: SYNC has connected your phone and is reminding you that 911 Assist is set to off., You'll see the confirmation message, "911 Assist OFF. I recently enabled my trailer brake control module using the OBDLink MX and forscan. New 2023 Ford Bronco 2 Door Shadow Black for sale - only $41,101. I currently have MFT v.3.6.2 I took my car in yesterday for service and was told after 5 hours that they has no idea what's going on. http://www.mhford.com Now whenever I turn on the truck, I get a message through the stereo system that "911 Assist is not operation" and contact your dealer for service. 911 Assist doesn't work with the new 3.4, but does with MyFord Touch. by reyyer Sun Jun 20, 2021 12:06 pm, Post You can do this using the phone menu in Sync. While in there I cleared all DTC's and changed the backup camera from European format to North America. Select 911 Assist. S1 . Anyone have any suggestions for a fix that will save me a little money? by reyyer Sun Jun 20, 2021 1:53 pm, Post So the message went away. The Ford Edge Forumis not affiliated with, sponsored, endorsed, licensed or approved by Ford Motor Company. by ember1205 Fri Jul 03, 2015 8:35 pm, Post by Steveturbo Wed Feb 17, 2016 6:01 pm, Post Went through another door open close restart sequence and it connected properly and displayed the message that 911 assist was functioning." Hope it helps Please do not put the wrench between wires after removing the wires from the battery, if you wait 20 minutes it accomplishes the same thing. Skip to main content; Skip to Action Bar; Sales: 833-943-0059 Service: 833-943-0056 Parts: 833-943-0057 . 911 Assist fails regardless of if a phone is paired or not. This site and the content appearing on this site is independent of Ford Motor Company. Skip To Content Ford Logo Menu display menu close menu. 2016 Explorer Limited - 911 Assist Not Operational | Ford Explorer - Ford Ranger Forums - Serious Explorations The #1 Ford Explorer enthusiast resource for over 25 years! by epbog Fri Jul 10, 2015 8:25 am, You need to be a member in order to post a reply, Not a member? Got it once or twice, think I repaired my yuky Windows phone and voila. Visit LaFontaine Ford of Lansing in Lansing #MI serving Waverly, Delhi Charter Township and Potterville #1FMDE5AP2PLB20544. 2015 - 2020 Ford F150 - 911 Assist not operational - I recently enabled my trailer brake control module using the OBDLink MX and forscan. 911 assist is not operational. The RCM is on-line with no faults recorded. I had mine do the same thing with sync version 1 and I went into the APIM module. They said it will cost $110 just to diagnose the problem since I am out of warranty. Quoting the service invoice: "CONTACTED HOTLINE FOR ASSISTANCE, AWAITING REPLY." Sign up for a new account in our community. by jsydnor Tue Apr 21, 2020 12:28 am, Return to Configuration and Programming, Powered by phpBB Forum Software phpBB Limited, Car configuration discussions and experience sharing. Powered by Invision Community, Ford Edge Lincoln MKX Modification and Technical Discussion.

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