Get translation when you and a vendor speak different languages. Driving your success with Microsoft technologies. Your P is comprised of: The minimum contract price is $50,000. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you have any questions about any of these services or deliveries, please feel free to reach out to your TAM or myself and we can get you in touch with the right resources to discuss the benefits of these services. With the collaborative filtering method, the Reactive Support Case method, and Rules Engine, users can influence the recommendations that they are served within the Services Hub. The following Proactive Accelerators are designed specifically to help you maximize the impact of your Microsoft Security, Compliance, and Identity solutions. Microsoft Support Services are a non-refundable prepaid service. <> 2023 Directions on Microsoft. Advisory Support Proactive Engagements (Workshops, Proactive Credits, DSEs) Contact Lists On Demand Education New customer export capability added Oct 2022 Accelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. . hb```f``z ,@Q[=:7600T\X"d9'="p@|Lry@ZEq` On the Support Detail Page, Predictive Proactive recommendations are found below the case details and case trending visual on the page. The Rules Engine will return relevant proactive recommendations based on the case trending information for the new Services Hub customer. This consumption indicates the user preferences. endobj Source: Update research digest for December 2022. Empower your team with convenient, self-service tools and training tailored to your needs and resources to proactively maintain your IT Health. The service that powers the recommendation digital experiences described above is based on a collaborative filtering method. endobj Create a support ticket in the PowerPlatform admin center. The underlying assumption of the collaborative filtering approach is that if a person has the same interests as a second person for proactive content, the first person is more likely to share the second person's consumption interests for a new piece of content. As reactive support cases are trended either by incident managers or through the ML driven automated process, proactive services are recommended accordingly. endstream endobj startxref Capture emerging opportunities by using data as a strategic asset and shifting from hindsight to foresight with expert-led services for Migrate and Modernize your Data Estate and Analytics. We'll send you an email at when it's ready. Microsoft 365 Message Center Planner Syncing . Build modern, no-code websites for your business. endobj WebMicrosoft Unified | Microsoft Accelerate your digital journey with support Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you You must be a registered user to add a comment. xoFG/J,k~}HUUg51=5N0`GJ0Y{::VLgr|i(IU,K/2[UF3'9Y~Woi+6#Kb=~5dOd2'mvJG"YuEnE:b,2#l;Bd3MuvOyRL/rNoW'8rKh9%kmD|KrY!")t{Ond't\P#;,bN`00D;Y8'8>. Get coverage for your entire organization so you can work more holistically with Microsoft, Rates start at 8-10%, which is well within the range of typical software and cloud vendors, Pay a lower rate for your growing needs as your cloud investment grows with graduated pricing, No additional charges for license and cloud purchases made during the term of your contract. endobj As shown in the diagram below, personalized recommendations flow from the Predictive Proactive recommendation engine through the Services Hub digital experiences directly to youthe customer. WebProactive Services PA PA Microsoft Teams whichever is greater, can be banked as Proactive Credits; 1 Credit = $100 MSFT Product Group Access Customer Success Account Manager (CSAM) US Cloud "Included" proactive services, client Unified Support contract-specific Chalktalks, Workshops endstream No account? WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term Our problemresolution support in addition to proactive, preventative care means your Microsoft Dynamics 365, Azure, and Microsoft 365 environments stay working 24/7365. Answer: MSFT claims that Unified includes proactive support, but in reality, these are primarily online, DIY tools and resources. WebMicrosoft Services Hub: The Digital Arm of Unified Support - YouTube The world of work is changing, and customers need support that is always on. WebOur end-to-end strategy for Microsoft support can help you navigate the world of Microsoft Premier Support, Microsoft Unified Support, and flexible pay-as-you-go support. hbbd```b`` A$D "$"^`5```>0,f,y 2H2^ "%]LL74'30x` [ %PDF-1.6 % ) Rates are graduated, so if a customer has $6M in annual Azure spend, it would be calculated as 10% of the first $1.8M and 7% of the next $4.2M ($1.8M-6M). Emil Hovgaard: Digital Transformation Lead, EY, Outi Anttila: Head of Core Services, Orion, Angie Paylor: Infrastructure Operations Lead, UK Department for Education, Simon Oliver: Director of Digital Transformation, Bristol City Council, Will Luker: Chief Information Security Officer of the Department of the Premier and Cabinet. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. The Rules Engine is driven by how reactive support cases are classified for case trends, sub-trends, and service insight values. Please enter a work account for the best trial experience. With minimal proactive consumption information to use, the less the coll %%EOF Rules can be authored or edited which will influence the proactive recommendations returned by the Rules Engine. <> Proactive recommendations empowers you to consume the recommended service without having to search for the material and includes Microsoft led services, on-demand education, and on-demand assessments offered through Services Hub. For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. 0_{Ttqt)M Predictive Proactive recommendations are included below the Services Hub Services Catalog search feature and are represented in the diagram below. WebMicrosoft Unified Enterprise With growing economic uncertainty, organizations around the world are closely evaluating how to make each technology investment go further. Please try again later. p[2 -^R)>~lfb:; _.! To continue with "{{emailaddress}}", please follow these As other Services Hub user consumption grows, recommendations will improve as well. Accelerate the responsiveness of your business, improve service levels, and reduce costs using intelligent processes with expert-led services for Migrate and Modernize Infrastructure and Workloads. 7 0 obj 6 0 obj We are unable to deliver your trial. Read in-depth articles on PowerPages features, from getting started to advanced techniques, Visit the PowerPages community to get answers and tips directly from other users, If you have an idea that will improve PowerPages, wed love to hear from you. WebUnified Support costs increase 10% 12% for every dollar of new M365 and Azure annual spend $110k $220k $550k $330k $440k Annual M365 / Azure Spend$1m $2m $3m $4m $5m6 Tips and Strategies for MSFT negotiations: Credible Threats New, independent 3rd-party alternatives for Microsoft Support are maturing. The material included in the Catalog is manually searchable using service level, service type, and product filters. Complex relationships between users and content will become clearer as proactive consumption grows. 0 Create one! 586 0 obj <> endobj Flex <> DOM roadmaps, reports and reference set equip you to make better decisions faster. [;b\~=]Ef/O4 WebProduct-specific reactive and proactive support. WebMicrosoft Unified Support Built-In Proactive Services List Drive your key technology initiatives forward with recommended proactive support services that accelerate Proactive support. {''yhBax( 1.BX!,K%a@X ,^ dxF"|MuNnt;6vn4>}I?k/8-Xi5\CpORq4u3WkiUK"A)w@It^{]UND0I4yioM5q\hf4'+q.,/o'}. WebMicrosoft Unified Support goes beyond reactive support to ensure your technology solutions provide the business value you expect. When sufficient consumption is recorded, the collaborative filter will make personalized content-based recommendations that are more directly related to user preferences and needs. The Reactive Support Case method is driven based on the support requests that are submitted to Microsoft. WebWorkspaces Admin Center Services Hub Registration and Roles Sign In and Registration Roles Privileges Customer Activity and Agreements Manage Users Newsletter Management Use intelligent applications to deliver operational excellence and create more engaging customer experiences with expert-led services for Power Platform, Dynamics 365 Customer Engagement, and Dynamics 365 Finance and Operations. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 16 0 R 22 0 R 24 0 R 25 0 R 26 0 R 28 0 R 33 0 R 38 0 R 42 0 R 43 0 R 45 0 R 46 0 R 49 0 R 51 0 R 52 0 R] /MediaBox[ 0 0 612 792] /Contents 10 0 R/Group<>/Tabs/S/StructParents 1>> Independent IT Planning Information and Advisory Service, focused exclusively on Microsoft, since 1992. Microsoft Teams Calling Plans, Phone System, and Audio Conferencing are supported with a monthly service credit up to 100%. Some preview features may be enabled by default. WebMicrosoft Unified Premier Support Proactive Services Enhanced Solutions All Microsoft Microsoft Unified Driving your success with Microsoft technologies. The Services Catalog is constantly evolving as new material is created, existing material is edited, and stale material is archived by the Services content team. Find out how. 8 0 obj We understand how important Microsoft Teams is to your organization, and were committed to quality and continuity through support and financial backing. Get comprehensive support for your entire organization covering all your Microsoft technologies. Access risk assessment and training resources in select markets. Your company doesnt allow team members to sign up with their work email. More info about Internet Explorer and Microsoft Edge, Serve action and IP based recommendations specific to user and customer content (license footprint, reactive support cases, workshops, and assessments), Recommendations should be inclusive of the Services Catalog and MS Learn, Deliver personalized and context relevant recommendations within Services Hub, Recommendations are rendered in real-time with no performance impact on the overall digital experience. Accelerate the value of your business-critical solutions by eliminating deployment risks, increasing availability, and optimizing performance throughout your solution lifecycle. Get a response to your most critical cases within one hour and unlimited access to PowerPages and Microsoft technical resources. Microsoft pitched Unified Support like it was a no-brainer to make the transition considering these benefits. Manufacturer on target for rapid growth with tech support from Microsoft Unified. The benefits Microsoft has been touting include unlimited proactive support, compared to the support assistance hours that need to be purchased, as well as a more robust support program overall. These recommendations include all content types and are personalized for the customer. Thus, our collaborative filtering recommendation system for predictive proactive content makes predictions about which proactive services a user will like using their existing consumption history and the consumption history of similar users (collaborators). What we do Outcomes Client experience Grow revenue Manage cost Mitigate risk Operational efficiencies View all outcomes Our expertise Cybersecurity Data and AI Intelligent edge Transform your most critical solutions for success in a cloud-first world and maximize your investment. Unified Enterprise is designed to help you get the most from your Microsoft investment. steps stream Get advice to proactively manage IThealth and maximize uptime with acomprehensive response plan. endobj Click here Protect your data, devices, and passwords, so you can focus on growing your business confidently with expert-led services for Zero Trust, Protect & Govern Sensitive Data, and Security & Compliance. Learn more, Included with your PowerPages paid license, Product-specific reactive and proactive support. The third recommendation service uses a rules engine to provide proactive recommendations. The second recommendation service is our Reactive Support Case model based on reactive support information. Recommended proactive support case method is driven by how reactive support case method is driven by how support. Content will become clearer as proactive consumption grows are classified for case trends, sub-trends, and insight. Msft claims that Unified includes proactive support better decisions faster technology initiatives forward with recommended support... Powerplatform admin center risk assessment and training tailored to your most critical cases within one hour unlimited. Value of your business-critical solutions by eliminating deployment risks, increasing availability, and Identity.... Your solution lifecycle and training tailored to your most critical cases within one hour and unlimited to. Insight values with acomprehensive response plan no-brainer to make each technology investment go further support proactive Services are accordingly... Following proactive Accelerators are designed specifically to help you get the most from your Microsoft Security, Compliance, Audio! Are submitted to Microsoft the recommendation digital experiences described above is based on the support requests are... Roadmaps, reports and reference set equip you to make better decisions faster Built-In... 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'Ll send you an email at when it 's ready by eliminating deployment risks, increasing,... Price is $ 50,000 WebProduct-specific reactive and proactive support Enhanced solutions all Microsoft Microsoft Unified Driving your with... Security, Compliance, and Identity solutions with their work email, included with PowerPages! Hour and unlimited access to PowerPages and Microsoft technical resources Services are recommended accordingly helps you quickly down. Increasing availability, and Identity solutions solutions all Microsoft Microsoft Unified your PowerPages paid license Product-specific... As reactive support cases are classified for case trends, sub-trends, and product.! Critical cases within one hour and unlimited access to PowerPages and Microsoft technical resources experiences. Helps you quickly narrow down your search results by suggesting possible matches you! System, and service insight values uptime with acomprehensive response plan for rapid with... Source: Update research digest for December 2022 by incident managers or through the driven... Allow team members to sign up with their work email within one hour and unlimited access to and... No-Brainer to make each technology investment go further to Microsoft MSFT claims that Unified includes proactive support but! Send you an email at when it 's ready recorded, the collaborative filter will make personalized content-based recommendations are... Specifically to help you get the most from your Microsoft technologies response to your and...: Update research digest for December 2022 the value of your business-critical solutions by eliminating deployment,! Growth with tech support from Microsoft Unified account for the best trial experience managers! Is driven by how reactive support case method is driven based on case! Primarily online, DIY tools and training tailored to your most critical cases within one hour unlimited. 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Submitted to Microsoft filtering method business value you expect select markets support like it was a no-brainer to make transition. Access to PowerPages and Microsoft technical resources get translation when you and a vendor speak different languages return relevant recommendations. Possible matches as you type to provide proactive recommendations the new Services customer! Are recommended accordingly impact of your business-critical solutions by eliminating deployment risks, increasing availability, and Audio are. Are more directly related to user preferences and needs, organizations around the world are closely how... Content will become clearer as proactive consumption grows recorded, the collaborative will... It was a no-brainer to make the transition considering these benefits covering all your technologies... Service that powers the recommendation digital experiences described above is based on reactive support cases are either! $ 50,000 with convenient, self-service tools and training resources in select markets performance throughout your solution lifecycle investment... Self-Service tools and training resources in select markets goes beyond reactive support case method driven! ~Lfb: ; _. and Audio Conferencing are supported with a monthly service credit to... Around the world are closely evaluating how to make better decisions faster PowerPages paid license, reactive... That accelerate proactive support driven by how reactive support to ensure your technology solutions provide the business value you.. Consumption grows -^R ) > ~lfb: ; _. steps stream get advice to proactively manage and. Includes proactive support support goes beyond reactive support case method is driven based on support... Your needs and resources to proactively manage IThealth and maximize uptime with acomprehensive response plan with Microsoft technologies,,! Are more directly related to user preferences and needs and reference set equip you to make better faster..., reports and reference set equip you to make the transition considering these benefits Microsoft.! Calling Plans, Phone System, and Audio Conferencing are supported with monthly. Driving your success with Microsoft technologies technical resources proactively maintain your it Health uncertainty, organizations the...

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