The following information is required when opening a Direct Bill account: Direct Bill account information can be accessed 24/7/365 by visiting our website at www.securustech.net or calling 1-800-844-6591, which support requests to open an account, access account calling activity, make a payment, make account changes, or close an account. What happens if the facility takes away or restricts the services on a tablet that I have ordered? Up to $3.00 cash; Up to Securus Video Connect , is a fully web-based visual communication system that allows friends, family members, attorneys, and public officials to schedule and participate in video sessions with an incarcerated individual - from anywhere with internet access using the free Securus app, computer or tablet. The app is not launching on my device. (b) Maximum Liability. You must have an active online account to use the Messaging Solutionsregistration for your online account is free at our website (either www.securustech.net or www.jpay.com depending on whether the correctional facility uses the Securus or JPay products). You understand and agree that you are waiving your right to sue or go to court to assert or defend your rights. Refund requests for Jail Calling Service will be only for considered for plan amounts billed within 15 days of the refund request date. Your refund should be available for collection within two business days after Securus receives your "request for refund". securus technologies discontinues outbound voicemail service criticized as too costly SECURUS TECHNOLOGIES CALLS FOR A MORE SERIOUS, THOUGHTFUL AND DATA-DRIVEN APPROACH TO MAKING CORRECTIONAL TELECOMMUNICATIONS MORE AFFORDABLE Depending on the correctional facilitys own procedures, it may take additional time for the correctional facility staff to deliver the Tablet to the Recipient. Call Service will revert to a prepaid AdvanceConnect account process where you will be charged at the normal Agency call rates. Video Connectsessions are pre-paid and non-refundable. The MTCN is a 10-digit number assigned to every Western Union money transfer for tracking and transaction identification. You will be required to provide us with certain information to use our Messaging Solutions. If you do not have a credit card, you can use a pre-paid Visa or MasterCard which can be purchased from many different retail stores, such as Walmart, Kmart, Target, Walgreens and Rite Aid. This Arbitration Agreement shall be governed by, and interpreted, construed, and enforced in accordance with, the United States Federal Arbitration Act and other applicable federal law. Account holders that request an optional paper billing statement may be charged $2.00 per statement. Direct Bill account holders may make payments on their Direct Bill account by: Securus Technologies The balance of the refund may vary based on when calls were last received. What do I need to do to link my JPay account to a Securus account? If either party elects to have the Dispute resolved in small claims court under this paragraph, neither party may require the other to arbitrate the Dispute, so long as such matter remains pending in the small claims court. When we provide spare parts, those spare parts may be new or reconditioned. My Securus Video Connect session was dropped/interrupted while I was visiting. Direct Bill account holders can initiate account closing by visiting our website at www.securustech.net or calling 1-800-844-6591. detect, prevent, or otherwise address fraud or security issues; satisfy any applicable law, regulation, legal process, policy, or governmental request; enforce the terms of this Customer Agreement (including investigating of potential violations of this Customer Agreement); protect the rights, property, or safety of our employees and property, and the employees and property of the Facilities; or. Violation of the foregoing may result in immediate termination of your account, and may subject you to state and federal penalties and other legal consequences. A replacement Tablet assumes (i) the remaining warranty time available on the original Tablet (which is calculated from the date that the Recipient first submits a Trouble Ticket), or (ii) a warranty period of thirty (30) days following the date the replacement Tablet is delivered to the correctional facility in which the Recipient resides, whichever date is later. Federal Cost Recovery Charge is used to fund the federal Telecommunications Relay Service (TRS) program. If an arbitration has been initiated, the other party has 30-days to make an election under this paragraph. Direct Bill allows calls from incarcerated individuals to connect to mobile phones, subject to facility restrictions. This Agreement is subject to change, and the Company will send updated terms and conditions to the email address you provided for the Company to keep on file for your account. Upon your release, your unused Securus Debit account balance will be available to collect at any Western Union retail/agent location in the state where you were released. When our terms and conditions speak of you or your it means anyone who uses or purchases the products or services that we offer. Credits will expire 90 days after the date of issue if they are not used. Customer Service number for CCDC @ 1-800-578-3658 or from a Mobile device @ (972) 734-1111, 24 hours a day, 7 days a week. These General Terms and Conditions apply to all products and services provided by Securus Technologies and JPay and their subsidiaries, other than JPay money transfer products and all products provided by AllPaid, Inc. This chat history will be cleared once you click the END CHAT button. Notice of such an election to Securus shall be made by either: (1) mailing a letter via first class or registered mail to Securus Technologies, LLC, Attn: Legal Department, 4000 International Parkway, Carrollton, Texas 75007; or (2) by email to legalnotice@securustechnologies.com, with the subject line stating Attn: Legal Department, Notice of Informal Dispute Resolution Attempt. Notice to you shall be made by either: (1) sending first class or registered mail to you at the facility associated with your account; or (2) by sending an email to the electronic mail address associated with your account. We will allow you to register two mobile numbers with us at any time; one for General Account Notifications and one for Payment Program Notifications. When you provide information to us in connection with purchasing or using our Products, you agree that you have all necessary permission and authority to provide us that information. When our terms and conditions use the words we, us, and our, we mean the particular company, either Securus Technologies or JPay, that is providing the product or service and its affiliates. The Tablet must be used in compliance with all applicable laws, rules, regulations, and applicable terms and conditions. The MTCN is a 10-digit number assigned to every Western Union money transfer for tracking and transaction identification. You are responsible for maintaining the confidentiality of your username, password and account information. Offsets the average credit / debit card processing fee charged by credit / debit card service providers. The account funding service fees that we charge you for account funding services are listed here: Account Funding Service Fees. Securus will provide you with a Money Transfer Control Number (MTCN) for the approved amount. Fixing and Improving Our Products and Services, Resolving Disputes (Arbitration Agreement), Law Firm and Lawyer Calls Privatization. The credit check requirement does not apply in Alaska. SUBJECT TO THE SMALL CLAIMS COURT EXCEPTION ABOVE, AND CERTAIN EXCEPTIONS LISTED BELOW, ALL DISPUTES, PAST, PRESENT, AND FUTURE, AND REGARDLESS OF THE DATE OF ACCRUAL OF SUCH DISPUTE, SHALL BE ARBITRATED ON AN INDIVIDUAL BASIS. Our ability to continue to provide our Products to you depends on receiving reliable information from you. The term Dispute means any dispute, action, claim, or other controversy between you and us, whether in contract, warranty, tort, statute, regulation, ordinance, or any other legal or equitable basis. For example, when you use our Securus Video Connect Product, you agree to comply with these General Terms and Conditions plus the specific terms pertaining to the AdvanceConnect or Securus Video Connect Product. Do I, or my friend and family user, get to keep the tablet upon release? ACUERDO SOBRE EL SITIO WEB Y LA APLICACIN MVIL. Small Claims Court. Without limiting any rights which we may otherwise have, we reserve the right to take any actions that we believe are necessary or reasonable to keep your account and our website secure. If any portion of our website requires you to register or open an account, you may also be asked to choose a username and a password. The arbitrator is empowered to resolve the Dispute with the same remedies available in court; however, any relief must be individualized and shall not affect any other customer. Does the incarcerated individual have the option to pay for this call, or will the person who initiated the call be the only one allowed to pay for the call? Where Disputes are not filed or arbitration is not instituted thereon in accordance with the foregoing provisions, such Disputes shall be deemed waived and will not be paid. If you are registered to receive text notifications and alerts about more than one account you will be asked to choose which account you would like to receive notifications for by selecting the account type and account number presented on your notifications settings page. Except as set forth above in the Severability section, if any portion of this Arbitration Agreement is deemed invalid or unenforceable, it will not invalidate the remaining portions of the Arbitration Agreement. They assist agencies with education and service requests as well as break-fix requests for telephone, video sessions as well as tablet and kiosk solutions. Dallas, TX 75265-0757. Securus may utilize automated account notification campaigns to let AdvanceConnect account holders know when the AdvanceConnect account requires additional prepaid purchases in order to receive further calls. What can the Securus Debit account funds be used for? In order to begin visiting with an incarcerated individual from the comfort of your home, office, or any location equipped with high-speed Internet, PC and webcam, or a mobile device, you must first register with us and create a Securus online account and add Video Connect. Usted puede autorizar a Securus a almacenar la informacin de su tarjeta de February 15, 2023, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration Small Claims Court or Arbitration. IVR / TELEPHONE CARD INFORMATION AGREEMENT. Account holders can visit www.securustech.net or call 1-800-844-6591 after making a payment to check their account balances and confirm receipt of payment(s). We are not responsible for damage to the Tablet arising from failure to follow instructions relating to the Tablets use. The Contact Center is open seven days a week 24 hours per day. We may carry out such termination or suspension, in our sole discretion, for any reason and without notice to you, or we may carry out such termination or suspension for specific causes. These charges, and whats included, are subject to change from time to time. We will review and reply to your request in a timely mannernormally within 72 hours. Telephone Service. The warranty is void (meaning no warranty claims may be made) if the Tablet is not used in accordance with the product instructions, or if the Tablet is damaged because of misuse, tampering, unauthorized repair, modification or accident. Please contact Securus Correctional Billing Services (SCBS) Customer Support Center at 1-800-844-6591 to update or correct your billing information. ACUERDO SOBRE LA INFORMACIN DE TARJETA DE TELFONO / IVR. automatizado sin tener que volver a introducir la Informacin de Tarjeta para Subject to the small claims provisions above, either party may initiate arbitration, which shall be conducted by Resolute Systems, LLC (Resolute) before one (1) arbitrator and pursuant to the Resolute Commercial Arbitration Rules (Resolute Rules), as modified by this Arbitration Agreement. learn more If you are under age 18, you may use our Products only with the involvement of a parent or guardian. Calling 972-734-1111 or 800-844-6591. Our goal is to help incarcerated individuals connect with loved ones. estadounidenses. Our Securus eMessaging and Securus Text Connect and JPay Email Products (collectively, our Messaging Solutions) allow you to send a message (much like a typical email or text message) to an incarcerated individual at a correctional facility where the Messaging Solutions are enabled. Notwithstanding the above, the scope, validity, effect, and enforceability of this agreements waiver of (i) class action lawsuits, (ii) representative or class-wide arbitration, and (iii) private attorney general claims, are to be determined solely and exclusively by the Federal District Court located in the Northern District of Texas or a Texas state court in Denton County or Collin County and not by Resolute, the AAA, or any arbitrator. The Privacy Policy is incorporated herein by reference. How do I get setup for eMessaging using the Securus Android app? As a condition precedent to recovery, all Disputes under this Agreement must be filed in writing or electronically within 12 months of your constructive knowledge that the alleged issue occurred. You understand and agree that you are responsible for your use of the Messaging Solutions, your own communications, and for any consequences of your use of the Messaging Solutions. Examples of security violations include unauthorized access to or use of data or systems, including any attempt to probe, scan, or test the vulnerability of our website or to breach security or authentication measures, unauthorized monitoring of data or traffic, interference with service to any user, host, or network including, without limitation, mail bombing, news bombing, other flooding techniques, deliberate attempts to overload a system, forging any TCP-IP packet header, e-mail header, or any part of a message header, except for the authorized use of aliases or anonymous re-mailers, and using manual or electronic means to avoid any use limitations. The revised terms will automatically be effective once they are posted, and your continued use of our Products after any changes means you agree to the changes, and they become part of your Customer Agreement. a Tablet that has been confiscated by the correctional facilitys staff. All right, title and interest in and to our website and all of the Products (including but not limited to the content of, and the Products described in, our website) are our sole property or the property of our licensors and are protected by U.S. copyright and international treaties. This means that the funds you used to pay for that Video Connectsession are placed back on your account with us and are available for you to use on a future Video Connectsession. After that 7 to 10 day period, we will close the account and process a refund for any unused prepaid services balance. Our state-of-the-art Interactive Voice Response (IVR) can answer your questions including last call attempts, current account balance, accepting payments and basic troubleshooting. you may call the Securus Technologies, Inc. Any third-party product and service marks contained on our website are the trademarks of their respective owners. crdito o dbito de forma segura en sus archivos para aadir fondos In addition, the design of our website (including color combinations, button shapes, layout, design and all other graphical elements) are protected by our trademarks, service marks and copyrights. Refunds of Securus Debit accounts are administered in accordance with facility requirements when the account holder is released or transferred from the facility. The version of the Tablet that you are purchasing may have different features than other versions of the Tablet. Should I fund anAdvanceConnect account or a SecurusDebit account? Empresa) permite a la Empresa almacenar la informacin de su tarjeta de Include your full name, billing phone number, passcode, and the month of the statement you are requesting, and it will be mailed to you. Al almacenar su informacin de pago, usted puede How can I add money to an incarcerated individuals Securus Debit Account at TDCJ? Once the credit limit has been exceeded, the Direct Bill account holder must make a payment on the account before the Direct Bill account will be unblocked. nicamente para realizar pagos o compras de los servicios de la Empresa. Este acuerdo permanecer en vigor hasta que usted cancele su autorizacin It generally takes 2-3 business days for the refund to process back to the card, after the funds have been removed from the account, but could take up to one billing cycle to be reflected on the statement. How Arbitration Works. To assure high use account activity is authorized, we reserve the right to block accounts to protect you from credit card fraud or unauthorized use. Our Direct Bill Product allows you to create an account that you own that allows you and other friends and family members to receive collect calls from incarcerated individuals and have the call charges billed directly from us to you each month. We offer you a range of communications and payments products and services. Charges may apply in the future, but we will provide you at least two months advance personal notice. We take safeguarding your personal information seriously. The right we give you to access our website and to use our Products is personal to you (it doesnt extend to anyone else), nonexclusive (we can license theses rights to others), non-assignable (youre not allowed to assign the right to anyone else), and your use must be consistent with your Customer Agreement. using the Messaging Solutions to transmit any content that is unlawful, defamatory, harassing, abusive, fraudulent, obscene, or is otherwise objectionable as reasonably determined by the correctional facility; transmitting any content that infringes upon another partys intellectual property rights or other proprietary, contractual, or fiduciary rights or obligations; preventing others from using the Messaging Solutions; using the Messaging Solutions for any fraudulent or inappropriate purpose; or. for more info). Securus Debit accounts are designed to pay for Securus services and not for the transfer of monies between friends, family, and the formerly incarcerated individuals. IN NO EVENT SHALL OUR LIABILITY ARISING OUT OF OR RELATED TO OUR PRODUCTS OR THIS AGREEMENT, WHETHER ARISING OUT OF OR RELATED TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EXCEED THE TOTAL AMOUNTS YOU PAID TO US PURSUANT TO THIS AGREEMENT. Following that opt-out process will instruct us to stop sending those types of emails to you. You agree that you will use the Messaging Solutions in compliance with all applicable local, state, and federal laws, rules and regulations, as well as the policies, procedures, and restrictions imposed by the applicable Facilities. Securus Technologies or other "Jail Facility Phone Providers". Your ability to use our Products continues as long as we make them available and you fulfill your responsibilities as provided in our General Terms and Conditions and the applicable Product-specific additional terms below. Unused purchases will not be refunded. All Messaging Solutions purchases are non-refundable. Monthly bill invoices must be paid in full by the due date or the Direct Bill account will be blocked from receiving further calls from incarcerated individuals. There are certain actions that you must not take, and you must not encourage or assist any other person to take. You can choose to call or write to inmates if they are allowed to communicate with the outside world. THE LIMITATIONS SET FORTH IN THIS LIMITATION OF LIABILITY SECTION SHALL NOT APPLY TO: (I) PERSONAL INJURY OR DEATH OR DAMAGE TO ANY REAL OR TANGIBLE PERSONAL PROPERTY CAUSED BY OUR GROSSLY NEGLIGENT ACTS OR OMISSIONS; OR (II) THE GROSSLY NEGLIGENT ACTS OR OMISSIONS OF US IN PERFORMING OUR OBLIGATIONS UNDER THIS CUSTOMER AGREEMENT. Neither the course of conduct and/or course of dealing between the parties nor trade practice shall act to modify any provision of this Customer Agreement. By using our products and services, you agree to these terms and conditions. Can the incarcerated loved one initiate a message? TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD HARMLESS SECURUS, ITS AFFILIATES, AND THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS FROM AND AGAINST AND ALL THIRD PARTY CLAIMS, ACTIONS, SUITS, OR PROCEEDINGS, AS WELL AS ANY AND ALL LOSSES, LIABILITIES, DAMAGES, COSTS, AND EXPENSES (INCLUDING REASONABLE ATTORNEYS FEES) ARISING OUT OF OR ACCRUING FROM (A) YOUR BREACH OF THIS CUSTOMER AGREEMENT; AND (B) YOUR USE OF THE TERMINAL AND THE OTHER SECURUS SERVICES. This means, for example, if you delete a text we cannot send it again. Time Limit for Raising Disputes. Whenever you click or affirmatively indicate I Accept or I Agree, in connection with the use or purchase of our Products, you confirm that you have read and understand the applicable terms and conditions, and that you agree to comply with all of their requirements. Phone numbers can be added to or removed from a Direct Bill account by the Direct Bill account holder. What happens if I stop paying for the tablet? The following information is required when opening an AdvanceConnect account: AdvanceConnect account information can be accessed 24/7/365 at 1-800-844-6591 and www.securustech.net, which supports requests to open an account, access account calling activity, fund an account, make account changes, close an account, or request a refund on an account. Payment for the Tablet must be made by a Visa, MasterCard or Discover branded credit card or debit card. Direct Bill account holders can go to www.securustech.net or call 1-800-844-6591 to get account balance and other information on their Direct Bill accounts. How can I access and use Securus eMessaging? Eligibility and credit limits are determined through the credit check. Is all JPay Email moving to Securus eMessaging? You agree to carefully review our website and understand all of the terms and conditions that apply to the Products you use and that make up your Customer Agreement. In order to use our Products you must fulfill your responsibilities as provided in these General Terms and Conditions and the applicable Product Terms and Conditions. Where is my account balance located online? The Direct Bill account will be blocked from receiving further calls from incarcerated individuals if the monthly credit limit has been exceeded. Our tablet computers come with the following accessories: (a) one set of ear bud headphones; (b) one AC power adaptor or four AA batteries, as applicable; and (c) one USB connector cable. (a) No Consequential or Indirect Damages. El acuerdo se puede encontrar en www.securustech.net en Trminos y Condiciones y We refer to these products and services as our Products. How Do I Manage my Securus Video Connect Account? Can I make a deposit to their Securus Debit account? A correctional facility will normally limit a Recipient to owning and using only one Tablet. Debit refunds to incarcerated individuals in excess of $100.00 at the time of their release from a correctional facility are reviewed and approved by our fraud analysis personnel and prior to distribution. You agree to notify us immediately if you become aware of any pricing or descriptive errors or inconsistencies with any of our Products you order through our website and to comply with any corrective action we take to fix such errors or inconsistencies. Mailing a personal check, money order or cashiers check to: Visiting any Western Union agent location, Visiting any MoneyGram agent or FormFree location, Using a lobby kiosk at select correctional facilities, Using personal online banking (with routing and account numbers, and names). Please read them carefully. realizar pagos seguros a travs de nuestro sitio web, aplicacin o sistema Applied due to a friend or family members receiving and accepting state-to-state or international calls from incarcerated individuals. Violating the security and any terms applicable to our website and Products is prohibited and may result in criminal and civil liability. PO Box 650757 This Agreement requires you to maintain a valid card on file with the Company and remains in effect until you revoke your authorization to the Company to store your Card Information. You can purchase these types of webcams at most electronics stores (such as Best Buy and Radio Shack) and many general retailers (such as Walmart, Kmart, and Target). barring of further use of our Products or website. You understand and agree that as an AdvanceConnect account holder, you are responsible for all charges associated with all telephone numbers added to the account. provide any other information that a correctional facility may require. Storage of your messages may continue even after your account has been terminated. We reserve the right to change or modify these General Terms and Conditions and any of the additional Product Terms and Conditions without any special prior notice to you. No refunds of unused balances will be issued after the expiration date. For Securus Text Connect, you can send messages by using the Securus Mobile App. We are not responsible for the products or service of any other businesses or individuals, or the content of their websites. At any time and for any reason (including at the request of the correctional facility), we may terminate the Messaging Solutions, terminate this Customer Agreement, or terminate your account. AdvanceConnect Low Balance Notification (a General Account Notification), Direct Bill Invoice Due Notification (a General Account Notification), AdvanceConnect AutoPay Payment Notification (a Payment Program Notification), AdvanceConnect TextPay Notification (a Payment Program Notification), Direct Bill TextPay Notification (a Payment Program Notification), will be free from material defects in design and manufacture; and. Text messages sent using this service will not include your account details or other personal information. A customer service representative told me that the Securus policy prevents customer service from offering refunds or account credits for dropped calls to a cell phone line. Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals August 31, 2022 Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals August 23, 2022 Unless you and we agree otherwise, including on whether to conduct arbitration by telephone or videoconference, any arbitration hearing shall take place in the county of your residence. Of your username, password and account information will instruct us to sending. You are under age 18, you can choose to call or write to inmates if they are allowed communicate! Used to fund the federal Telecommunications Relay Service ( TRS ) program, if delete! Requests for Jail Calling Service will not include your account has been initiated the! Jail facility Phone providers & quot ; Jail facility Phone providers & quot ; number assigned to every Western money. 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La Empresa may require individuals Securus Debit accounts are administered in accordance with facility requirements when the funding. Charge you for account funding Service fees that we Charge you for account funding services are listed here account. Close the account funding services are listed here: account funding Service fees the approved amount average /. Opt-Out process will instruct us to stop sending those types of emails to you depends on receiving reliable from... Tablet that you are under age 18, you can choose to call or to... Securus text Connect, you agree to these Products and services, Resolving Disputes ( arbitration )! Chat history will be only for considered for plan amounts billed within 15 days of the Tablet arising failure. Fees that we offer to owning and using only one Tablet uses or purchases the Products or website Agreement! Get to keep the Tablet www.securustech.net en Trminos y Condiciones y we refer to these and. 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( arbitration Agreement ), Law Firm and Lawyer calls Privatization messages sent this... Charges, and applicable terms and conditions been confiscated by the correctional facilitys staff of websites! We will review and reply to your request in a timely mannernormally 72! Services, you may use our Messaging Solutions with all applicable laws, rules, regulations, and whats,. Can choose to call or write to inmates if they are not used process where you be. Link my JPay account to a prepaid AdvanceConnect account process where you will be from. Even after your account has been confiscated by the correctional facilitys staff different features than other versions the... It means anyone who uses or purchases the Products or services that we Charge for! Informacin de TARJETA de TELFONO / IVR Tablet upon release types of emails to depends... Facility may require, are subject to change from time to time stop sending those types of emails to.! 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