I think ross is fraud it does not matter when u purchase an item they should give u back u money if the item is not used. Ross provides the best service to their customers. I told her to smell them if she thinks im tryng to lie. Today I return a pair of shoes that I purchased for my 93 yr old mother. Ok Ross thanks for stealing my cash & only giving me credit voucher & took my $6.99 item without adding to refund & only thing i kept original purchase was $3.99 so math doesn't even add up to put ALL on voucher! 5. For queries or any kind of addition you want us to make, kindly comment on the box below. Join us as we celebrateBlack History Month, a time honoring the triumphs and contributions of African Americans throughout U.S. history, including the civil rights movement and their artistic, cultural and political achievements. I inquired as to why and was told because I did not have the receipt the price of the item were at a lesser price, the price on the item were &39.99. Every receipt has the employee number belonging to the associate who rang you up, it also has the date, time and which register it was rung up on. How we we get a refund if the stores are closed due to COVID19, Went to ross in indianapolis southern plaza bought a kitchen set had my granddaughter with me so tried to take care out to load it and you cant so I decided to take it back to get my money back which I paid cash for and they said they needed my I d for what called customer service they said they dont pay people to bring carts in to pull up to the door to get your stuff which is a fire lane but they will hire a security guard to stand outside watching people come in instead of watching for theft makes no sense to me, I have been really upset with Ross I bought a pair of boots and I had them for 2 day and they broke and I went to take them back and they will not do anything for me because I don't have a receipt or the tags the receipt I didn't t receive by the cashier and the tags got thrown away the day before trash day and no way of getting it so Iooks like I'm sol I just don't understand why they can't t look up by the card like Burlington does I got the worst customer service ever I talk to corporate as was well and they said it was denied if they decided to denied they must have a different way to help I just don't understand I was super nice I always am m just getting to the point where Im tired of getting walk on Im just really up set I usually spend a pretty penny in Ross I always spend around $200 every time I go I'm like why can't you just let me exchange that's all I wanted. Suddenly the manager, Nada, at Landmark Plaza denies all returns involving packaged goods- no sealed cans of chocolates, for example and all lingerie in addition. ROSS policy states we cannot accept any merchandise that has been worn washed or altered. Remember any broken or damaged items can't be returned. This is just not right. Another cashier came up and handled the long line. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. SUGGEST ANYONE BUYING - pay for each item separately and give them the receipt with your gift -- and they may release the cost of ring up items separately is a big drag and cost them money plan to hastag, and warn people -- basically wrote, when most department store it automatically done via our cards @ get.real Ross Dress For Less. In my past experiences, the mgt (especially whom are salary) choose to leave out of "mental issues". She then tells me to try to sell them on let go. Their return policies really stink. Since I'm not in the habit of returning things, and didn't have the foresight to keep my receipt, should I get punished? She got even ruder and mad. So, I wanted to exchange but cashier didn't let me. Any information you provide to Cake, and all communications between you and Cake, To this end, our 2021 initiatives included: new jobs created by opening 65 new locations in 2021, e-Learning courses were completed by Associates in 2021, of managerial openings in Stores and field offices were filled with internal promotions in 2021. Ross has a very strict return policy because we are a discounted store, we already offer very low prices. The most rude person I ever met -Amanda, tells me that I can't return ( get refund) for some robot toy, because I have not the recipe!!! I have never had that happen before. Not only were some customers smirking at me, but the security officers were paying attention like if it was part of their job description. Having a receipt will marginally increase the chances of your return request getting accepted. She can't exchange or give me a voucher for the high end nike shoes they said.A receipt is required if not the value is .99 cents.. Lol.. Are you kidding me??? If the product becomes faulty after wearing it then that is your loss. You need to keep the item in new condition to qualify for a return. I noticed that the non-functional zipper ~ only there for its visual effect had come undone from the base. That is absolutely absurd to me! The standard bereavement policy suggests three to seven days of leave, but the actual amount will vary based on the bereaved's relationship with the deceased. Getting the details ironed out makes things easier on your family, which means greater peace of mind for you in the present. ..I have recitpe thank you very muxh.My Wife and I Love "Ross" we will still continue to shop there than you Raymond. I understand why they have to do this type of thing and keep track of transactions, but feel for the thousands of dollars I spend would surley outway the 41.00 dollars which reminds you is store credit not a refund in my pocket,so Ross is out absolutely nothing. When it comes to clothes it's super messy and you can't even get different size for any peace! I have been holding to these with receipt waiting for them in Dubois PA to open back up. Isn't that a way to see and know if they have defaults? For Ross to thrive and offer deals, we consumers have to be more aware and careful of what we purchase and that we're walking out of the store with what we want. She took one look at it (it was slightly faded) and proceeded loudly to give me a lesson on what I should have done to the receipt. Wife bought a pair of shoes at Ross over 9 months ago. All the associates and customers are required to wear masks inside their premises. As I was waiting to speak to the supervisor, the security employee offered to help me, but I told him, "I want to talk to her." After I washed them one of them had a small hole in it. I had a really bad experience today in Ross on Limestone, Pflugerville ! Terrible men's department but Ross really has never been that good for clothing. Kudos to the staff in Farmington. However, I have never had a problem with returning merchandise at all. They 4got 1 item on my return i see later but the thing that was bs was NO CASH RETURNED at all! I have purchased a pair of white boots from Ross's. Have never returned anything and we have shopped there for at least 2 years. Well, perhaps it . Username or Email Address. I don't know if the person who commented on the jewelry return being declined will read this but, if you do. If tags are detached the item will not be accepted. I realize that they probably would not be able to be returned because they have been worn but I was wondering if I could at least get store credit because the plastic part on the bottom snapped in half from just normal wear. Also why Marshall's makes more money than Ross. The customer service is unbelievably horrible. E-Book Overview Managerial Communication, 5e by Geraldine Hynes focuses on skills and strategies that managers need in today's workplace. Available to US-based employeesChange location. I bought table lamp 5 weeks ago and all of sudden the lamp stop working. We returned a shoe rack that cost $24.99. Still, where is my $2.24 or $2.25 tax return?!?! I returned a Washable Memory Foam Mattress Pad I bought the day prior to my local Ross store (Seattle, WA 98133). And just by coincidence, all FIVE things I bought went on sale for less than $2.00???? A receipt is the prime proof of purchase at Ross. Accompany the products with the original purchase receipt. Anyway, they told me they could not take back liquids. So if my math is correct I should either get a discount or you should pay me for taking off the hangers. If you return something bc oh now you realize you have some bill due, and complain that the store doesnt consider your situation, then you SHOULDNT have been shopping in the first place. For those wondering why Ross ask for an ID upon returning right after a purchase, it is because the receipt takes 24 hours in order for it to be activated. 5 out of 5 stars (111) . extended leave was unpaid when their a death in the family or sick and injured. I have made plenty of returns with no issues. I shop at Ross almost twice a week. The shoes were 1/2 size too small and they would not take them back with receipt2 days later or allow me to exchange them. I would always prefer to get a refund but I'm okay with a store credit. NEVER WILL ENTER THE STORE AGAIN. At that time i told her i was going to return everything that i had just purchased. Looking through all these comments about returning things to Ross - Do y'all not realize that Ross is a discount STORE, not a rental store? For all they know you could be one of those people who just keep buying and then return the next day for the thrill. Unlike traditional department stores. I haven't tried to return things I buy because I love my clothes, but what if I made a mistake like that and they said that then whatoh yeah I WASTED MY MONEY AND I COULDNT EVEN RETURN THE STUPID ITEM. How can a cashier and manager tell me what I purchased. If the tags are missing and no receipt, NO REFUND. The cashier that was working the return counter was too busy hanging up clothes. I'm just saying that Ross can change their policy and maybe, just maybe I will change my mind about my opinion. It's not big deal to keep recipes. I have returned items before, with the receipts, and have had no problems. VEN CON MIGO A ROSS DRESS FOR LESS BOLSOS MUY BONITOS QUE TE GUSTARAN SHOP WITH ME PRECIOS LO MEJOR EN EL ALMACEN A BUSCAR LOS MEJORES PRECIOS EN BONITOS . I have the receipt!! If that was the case then i wouldve let it go. So can I exchange it for a size 8 please? Our sustainability efforts reduce our environmental footprint while enhancing our ability to deliver value for our Customers. I returned a pair of shoes I bought with my debit card. It can take up to five business days. Yes, you can. O, dear! Up on the toy I had piece of the sticker of Ross but not all the price! Had i known this, i probably wouldnt have opened it. Customers come to return items that have been used & abused & expect to get their money back- knowing that when they bought the merchandise nothing was wrong with the product, now call corporate by all mean I'm just doing my job & following store policies. I went back to ross with my receipt they told me I couldn't return it because they have been used. I was a loyal consumer at Ross atleast once, probably twice a week, until now. $7.00, paid with check. Crappy store, we don't need these type businesses in our town. Items ca n't be returned queries or any kind of addition you want us to,. Shoes at Ross atleast once, probably twice a week, until now getting details. And all of sudden the lamp stop working them one of those people just... My local Ross store ( Seattle, WA 98133 ) receipt, no refund increase! Five things i bought table lamp 5 weeks ago and all of the. I 'm okay with a store credit has a very strict return policy because we are a discounted store we. 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