Enter email address for receipt to be sent in email. I have mailed Enterprise directly they have told me to mail you directly. I was recently in an accident with a renter and they caused an accident. We got the same letter today. I also filmed me dropping the keys off and went around the car. Rikki Sc, it's certainly never our intention to upset or disappoint a valued customer. A few days after, I received an e-mail from the Damage Recovery Unit through Enterprise explaining that a damage report had been filed on the vehicle I just rented. Dr. Steve Gibson Was given back my $50.) A valid claim needs to be properly documented. Heres my concern: I feel theres a completely false insurance claim being filed under my name. Enterprise will make a FALSE Claim against you and blame it on You! Fort Collins, Colorado Area. You could have appealed this erroneous claim to someone higher up at Enterprise. A manager said it must be a mistake, to delete the email and everything would be fine. They're awesome! Meanwhile you can send your letters to 600 Corporate Park Drive, Saint Louis, MO, 63105. Can you help me get this claim dropped? Learn More Contact a Local Recruiter Apply Online Vanpool and Rideshare ", EHI's spokesperson said in an email to FOX 4, "We conducted a thorough investigation into Hannah Paperno's dispute, and we stand by the conclusion as I outlined in September. I was (2.5 months after the fact, on Oct. 15) presented with a fraudulent bill for $2751.91 which includes demonstrably more damage than the agent noted. She recalls, "They did a check of it and walked around it and everything. Chad. iii. I will take it to court and State farm will Investigate the whole matter. The company left an official comment on this complaint. SPONSORED CONTENT. Upload your resume. What does Rental Reimbursement typically not cover? What would you like the company to do to fix the problem? Plus Your Points is back! Plus Your Points is back! Normal rental qualifications will apply. Distance: mi. You would need to go to enterprise and ask for the notes for that time you rented the car. ", In reference to having a discussion with the aforementioned team member, Paperno told FOX 4, "I was 100% cleared when I returned the car. They called my insurance saying I was driving their vehicle. More than half are about the product or service. We are willing to pay for the one small repair to the rear bumper but nothing else. They told us to call the damage recovery team and they pulled it up and it said we drilled a hole in the gass tank, then we said no we absolutely did not.This is not ok THEY FILED A CLAME WITH OUR INSURANCE without us knowing now we're telling our insurance that we are not allowing this to happen and all they keep asking us for is the rental agreement from 6 months ago. we did not get one as the car was provided for us by our insurance company. Sign in. He also advises when customers document before and after pictures or video, to hold onto it for at least six months.https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548, How to protect yourself from rental car "damage" scams. Reviews from Enterprise Damage Recovery Unit employees in Gainesville, FL about Job Security & Advancement. . Check for 3523134600 with Whitepages reverse phone lookup. Contact the DRU (Damage recovery unit) and tell them you are disputing the damage. : If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. The complaint has been investigated and resolved to the customers satisfaction. I call all upset and I am told they have a date stamp on documenting the incident. Enterprise began deploying these measuring systems and instructing its employees on their use. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. What Damage Recovery Unit did: The day would usually consist of handling and processing claims for damaged or stolen rental vehicles. determined that you may be negligent and therefore responsible for our damages. Maybe if we all started tagging them with this conversation they would take notice #Enterprise#rental#scam. I called DRU pursuant to a claim for damages that occurred with an Enterprise Rent-a-Car rented vehicle. Can you help me get this claim dropped? Carol H. Share your photos and videos with others to prove the truth of your words. It is time to call out these companies that obviously have either been compromised and failed to report their breaches, or are they complicit in a criminal enterprise? I have a complete mess. Please select a topic below so we can provide the best assistance. I though it was fraud so I ignored it. LocationBot 4.99859 83/379ths | Report Issues | QVp1bDJhZ1VtWQ, They are saying you have some responsibility. A few days after that, we received an email from the damage recovery unit at Enterprise explaining that a damage report had been filed on the vehicle we had rented. Boy, was I pleasantly surprised. Wisconsin law does not allow a car rental company to collect for loss of use, administrative fees, or any other charges not specifically permitted by the statute, or any amounts already collected . By signing the agreement you are also authorizing DRU to file a claim with your insurance on your behalf in the case that a change in condition is discovered. False Claim and they are SHADY. Find more detail information and reviews about Enterprise Rent-A-Car Damage Recovery Unit. They also leave an email DRU1@ehi.com. Same thing is happening to us. Your credit card would be charged 120% of the rental charge plus $200. If you are unsure, please refer to the top corner of the letter you received with your billing invoice. If youd like to discuss this further, please email care@enterprise.com with your contact information, rental information and all the details above. At-a-glance. Please contact that team directly at [protected] or by email at CustomerClaimConcern@ehi.com. I definitely did not return the car with hail damage, so Im very confused. 2151234567 or 215-123-4567 Angrily, I will be reporting this to the department of insurances to investigate. The evidence the company sent to support that claim was a picture of the outside shell above the wheel. There was NO damage and I filmed it. this is typically covered under property damage liability with your insurance, if it's not, they want you to pay. Scam alert! Cons. They have ultimate authority regarding damage related concerns and refunds. I had to drive all the way up because I was told no one but myself could check the care one. I gave them police report, but have not talk to their Adjustor yet, I filed a claim with my Adjustor and will show this information tomorrow. The person demanded us to pay $1, 325.38 for a damage claimed. Your customers and the world deserve to hear from you! Your contract with the rental company makes you liable for any damages incurred while the vehicle is in your possession - they don't care if it was your fault, it is your responsibility. The Ultimate Guide to Rental Car Accidents explains what to do if you are injured in a crash with Enterprise Rent-A-Car or other rental car companies. We called our local enterprise and they said they had no info on this, so they told us to contact corporate and still nothing. With a variety of options, invest your refund in what you really want - a quality, used vehicle from Enterprise. Just deny the claims when DRU calls you. Please email Care@Enterprise.com with your contact information, your reservation or rental agreement number, and more details of your rental. FairShake edits this text only to remove private information and profanity. This notice also includes my right to request a 2nd estimate within two working days after the rental company is notified of the damage. Press J to jump to the feed. Yes you are correct, it is from that Department, I will give my Adjuster a copy of this letter. Please consider that at some point we may need documentation to help our cause. We have answers! Learn more in our Cookie Policy. But you say you had after pictures of the car that show no damage (good job!) There's no doubt that car rental companies are pursuing every damage claim, no matter how small, in an apparent effort to make more money. Let us know about your experience renting at an Enterprise Rent-A-Car location. If you experience any difficulty using this site, please contact the Damage Recovery Unit at the phone number listed on your invoice. CEO Approval. The complaint has been investigated and resolved to the customer's satisfaction. Enterprises damage claim looked a little suspicious. The EAN SERVICES, LLC principal address is 600 Corporate Park Drive, Saint Louis, MO, 63105. As of November of 2020, sales for rental cars at Southwest Florida International Airport reached almost $13 million. Reviews from Enterprise Damage Recovery Unit employees about Enterprise Damage Recovery Unit culture, salaries, benefits, work-life balance, management, job security, and more. Am I able to rent a car if I had an accident but am not planning to file an insurance claim? I have received suspicious Emailsand have been making payments to this company as a result of false damage claims. If you have any questions regarding your responsibility, please contact. Recent data shows the demand for rental cars is trending back up. Brought the car back, no issues. The next day I called and I was told that everything checked CLEAR. All we did was pick it up. They are her preferred company and she has used them several times over 10 years. We need to know the country and state/province to give you an accurate answer. You will need the claim number provided by the branch manager and the name of the person who rented the vehicle. I assure you it's not our intention to inconvenience or upset a valued customer. Gainesville Loves the Gators kicks off August 27; Refer to your own auto insurance agent for details on your coverage. Yes. However, it fooled her and she was on the phone in a flash. It might just be one hand (the local branch) not knowing what the other (Enterprises damage recovery unit) was doing. A Toronto man was charged over $3,300 by Enterprise when a rental truck he returned after hours had its catalytic converter stolen. You would have remembered signing that document, wouldn't. At this point of frustration, I had spoken to 3 different Enterprise Employees who all claim, if Enterprise needs to fix something in their rental vehicle, they blame the last person who rented it. In 2018 and 2019, Florida's Attorney General's Office says they received 1,200 total complaints about car rentals. I called the branch I rented from but can't get a hold of anyone. Enterprise Rent-A-Car | Commerce Bank Thank you for choosing to pay your claim online! After our trip (on her birthday morning no less) she received an email from (What appeared to be Enterprise) for a damage claim. If there is no direct billing set up through your insurance company, we will require a full deposit of $350 (average). Paperno says she then received a phone call from an EHI representative that the company was reopening the claim. Either way, contact your insurance and give them the info, I did not rent the car, I was in accident where the other Person driving the rental car ran a red light and collided me. number from the Branch Manager, you will need to call Enterprise Damage Recovery Unit. Life!, would be happy to look into this for you. When deciding whether or not to purchase CDW, you may wish to check . When expanded it provides a list of search options that will switch the search inputs to match the current selection. They dropped a car off to my home with no walk thru. You can tell us about news and ask us about our journalism by emailing newstips@heraldnet.com or by calling 425-339-3428. . Inwhich I had to deny all claims and had to go through a testimony. Save time, money and reduce the stress of your commute. If any dent, hole or scratch is smaller than the applicable circles on our Damage Evaluator then you will not be held responsible for them. File a complaint to Enterprise Rent-A-Car, Formal Complaint Supervisor unprofessional service, Car offered did not match what I have ordered and very poor customer service in general, Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call, Enterprise Rent-A-Car - misleading, smoking policy, pick up,& drop off time, Enterprise Rent-A-Car - Billing for damage that is not responsibility, Enterprise Rent-A-Car - false damage claim, Enterprise Rent-A-Car - fraudulent damage claim, Enterprise Rent-A-Car - rental/discrimination, Enterprise Rent-A-Car - Outrageous billing, false damage claims, Enterprise Rent-A-Car reviews & complaints. I obtained this document when I returned the vehicle on November 8th, at 5:20PM, and it was emailed to me as part of the claim process started at that time. Enterprise Recovery specializes in collecting early so you can avoid costly litigation and maintain the positive communication you've already established with your clients. The current status of the business is Active. Get more information about renting a car after an accident. Your words as the car that you may be negligent and therefore for! Saying you have some responsibility about car rentals they would take notice Enterprise! News and ask us about news and ask us about news and ask us about news and us! To give you an accurate answer the person who rented the vehicle, there shouldnt a! @ heraldnet.com or by email at CustomerClaimConcern @ ehi.com that claim was a picture of letter. After an accident with a renter and they caused an accident whole matter the incident claim. It on you us know about your experience renting at an Enterprise Rent-A-Car | Commerce Bank Thank you choosing... Systems and instructing its employees on their use a rental truck he returned after hours had its catalytic converter.. Reopening the claim number provided by the branch I rented from but ca n't a... 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